Refund Policy

At Winner Forever, we want you to be fully satisfied with your purchase. If for a valid reason you are not happy with your order, we offer a clear and transparent refund policy, in line with our supplier Printful.

1. Eligibility for Refunds

A refund may be granted in the following cases:

Defective, misprinted, or damaged product upon receipt.
Lost package or undelivered order after verification with the carrier.
Confirmed error on our part (wrong item, wrong design, etc.).

⚠️ Refunds are not granted in the following cases:

Change of mind or buyer’s remorse.
Customer mistake when selecting size, model, or shipping address.
Opened sealed products (e.g., face masks) for hygiene reasons.
Customized or made-to-order products.

2. Timeframe to Request a Refund

Claims must be submitted within 30 days of receiving the product.
After this period, refund requests will no longer be accepted.

3. Refund Request Procedure

To request a refund, you must:

Contact our customer service via the Contact page.
Provide the order number and a photo proof of the issue (if applicable).
Wait for our team’s validation before returning any item (if required).

4. Refund Process

Once the claim is approved, the refund will be issued using the same payment method used for purchase.
Refund processing times may vary between 7 to 10 business days, depending on banks and payment providers.
In some cases, a store credit or product replacement may be offered instead of a refund.

5. Return Shipping Fees

If the product is confirmed defective or the error is on our part, return shipping costs will be covered by us.
In all other cases (e.g., wrong size or wrong address provided by the customer), return shipping costs will be the customer’s responsibility.

6. Non-Refundable Products

Opened sealed products (face masks, underwear, etc.).
Customized or print-on-demand products made according to your specifications.
Items returned worn, washed, or damaged.

7. Contact Us

For any refund request or questions about your order, please contact us via our Contact page. Our team will be happy to assist you as quickly as possible.